It is always a pity when out of unforeseen reason,your booked holiday hast o be canceled.For this reason we recommend you to whether take benefit of our intern travel arrangement or to book a corresponding travel cancellation insurance. Cancellations are only accepted in written form. The cancellation conditions apply regardless of whether the canceled apartments are fully or partially rent out. The same applies to early departures. There is no right of withdrawal within the meaning of the consumer protection code. Cancellation 30 days before the start of the trip is free of charge.
If your reservation is canceled without our intern travel arrangement up to 30 days before arrival, we reserve the right to keep the deposit.
The following cancellation fees then apply:
- From 29 to 8 days before the period you booked for, 50% of the total price will be charged
- From 7 to 3 days before the period you booked for, 80% of the total price will be charged
- Shortly 2 days before the period you booked for, in the case of no show or early departure,
INTERN TRAVEL ARRANGEMENT
In order to avoid the cancellation fee being charged in the event of cancellation due to illness or other justified reasons, you can easily book our intern travel arrangement.
Travel expenses: 3,-person / day for adults, 1.50 per child per day (6 - 14 years).
The travel arrangement applies if:
you or a person for whom the room was booked cannot travel due to illness or a serious accident,
family member (of first-degree) has to go to hospital because of a serious accident or sudden emergency,
cancellation due to a sudden death of a person for whom the room was booked or due to a death of a family member(of first-degree )
You or a person for whom the room was booked has been seriously damaged in property (apartment, house) and this requires your presence.
fort he acceptance of a cancellation we need a confirmation in the form of a medical certificate or a certificate from a public authority. The travel arrangement applies if the entire stay is canceled and cannot be claimed in the event of late arrival or early departure.
Bookings, which include our travel arrangement, can be canceled or changed free of charge upon request, if this request is communicated up to 7 days before arrival.